The problem most businesses face isn't that agents aren't smart enough; it's that the business often isn't legible enough to ...

Conceptual modelling and business process analysis constitute a critical nexus in understanding and refining organisational workflows. At its core, conceptual modelling involves the abstraction and ...

In today’s fast-paced business environment, making well-informed decisions quickly is a crucial skill for leaders. Understanding different models of decision-making can provide you with the tools to ...

New business models are the key to innovation, not new technology. That’s the conclusion of a recent Wall Street Journal CIO article that draws from business guru Mark Johnson’s new book “Reinvent ...

The convergence of the Internet of Things (IoT) with Business Process Management (BPM) is redefining how organisations operate by integrating real-time data from myriad connected devices into ...

Data modeling tools play an important role in business, representing how data flows through an organization. It’s important for businesses to understand what the best data modeling tools are across ...