Car shoppers expect dealers to provide a seamless digital buying experience like the ones they get from Amazon and Apple, according to a new survey from artificial intelligence-powered customer data ...

Dealer customer experience rebounds in January 2026 with higher scores, better inventory, and smoother transactions compared ...

Despite affordability concerns, car buyer satisfaction reached record highs in 2025 due to new technology and streamlined processes. Tariffs on imported cars and parts prompted 34% of new-car buyers ...

Ford is redesigning dealer spaces and shopping experiences to simplify car buying for customers with more transparency and convenience. Ford and Subaru are redesigning dealerships to prioritize ...

Building on its recent work with Amazon Autos, Hertz Car Sales has launched what it is calling “a fully online car-buying experience” on its website. Consumers can browse, finance and buy used cars ...

Fall is in full swing, and according to AAA, September through December is one of the best times for consumers to shop for a car, as dealerships look to offload vehicles to make way for next year’s ...

PLANO, Texas, Dec. 4, 2025 /PRNewswire/ -- The 2025 Capital One Car Buying Outlook reveals nearly 70% of car buyers now view dealers as trustworthy—up from 44% just two years ago. This growth in trust ...

One of the things I learned early in my years on the showroom floor had nothing to do with cars, pricing, or negotiation. It was about people. More specifically, it was about the look I'd see ...

COVID-19 forced auto dealers to shut down sales, lay off employees and refigure how they do business. Despite all the roadblocks, the industry has been resilient. We look at how some local shops ...

The fast‑growing ALM automotive group expands into Athens with a state‑of‑the‑art Hyundai showroom and service center ...

Lucy Benedetti, co-owner and director of South Dade Toyota, South Dade Kia Miami, and South Dade Kia Homestead in Florida, ...