Tough conversations are generally difficult to initiate and respond to. Whether they occur in personal or professional life, we are hard-wired to act, react and emotionally invest -- and that makes it ...

According to Forbes contributor Sharissa Sebastian, CEO of Leadership Mastery Alliance, a study by Bravely outlined that 70% of employees are actively avoiding difficult conversations at work – and 53 ...

Let's learn from the professionals, shall we? Not only are customer service reps trained to handle complaints and disgruntled people, but they're often given scripts written using insights into what's ...

Not many people like having difficult conversations. Yet, the reality is that, as leaders, we must be willing to sit with the difficult feelings involved and engage in hard conversations. From ...

In the professional world, difficult conversations are inevitable. Whether it's delivering a negative performance review or discussing a potential layoff, the way these conversations are handled can ...

“What are you thinking but not saying?” When you’re in the middle of a difficult conversation–giving tough feedback, sharing bad news, or dealing with conflict–this simple question can help break down ...

One mayor barrier to success in business and happiness in life is our inclination to avoid conflict—which often means to avoid having a difficult conversation. Learning how to have difficult ...