Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a whole lot better.
The reason chatbots fail is because most implementations simply can’t interact in a natural way. Lost amid all of the stories of failed chatbot implementations is this important detail: Chatbots must ...
LAS VEGAS, Nev. (FOX5) - “Hello, welcome to the UI FAQ chatbot.” The Nevada Department of Employment, Training and Rehabilitation has announced a new chatbot to help with unemployment insurance claims ...
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