Restaurant chains are expanding their use of AI and other tech, but must strike a balance between the cutting-edge and hospitality-focused service.

Twenty years ago, my grandmother did something that would change my life — and ultimately yours as well. She sent a text message placing her coffee order to Koffee Too, a small café in New Haven, Conn ...

Unfortunately, workplace accidents in the restaurant industry are all too common. Research shows that between 2010 and 2020, more than 169,600 unique accidents occurred in food service—accounting for ...

Food prices and labor costs likely will remain the largest expenses of running a restaurant. For most restaurants, credit card swipe fees have become the third-largest operating expense, just behind ...

During a recent interview at the annual ICR Conference in Orlando, William Blair analyst Sharon Zackfia said that although the industry saw some improvement in December compared to a curveball-filled ...

McDonald’s CEO Chris Kempczinski on Wednesday offered three predictions for trends that the quick-service restaurant industry will see this year. The top three trends that Kempczinski forecast to ...

Forbes contributors publish independent expert analyses and insights. I cover the restaurant industry. Jan 03, 2025, 09:29am EST Emma’s Torch runs 3 cafes: 2 in Brooklyn and 1 in Washington, D.C. to ...

As we do each year at QSR magazine, we tapped our 2025 Digital Disruptors to unroll some insight on what might be ahead in restaurant tech. Innovation is a notoriously fickle arena when it comes to ...