Boarding a flight feels like the home stretch after security, yet plenty of folks still hit snags right at the gate. Gate ...

Airports can feel chaotic, and the gate agent’s podium often becomes the flashpoint as passengers line up with questions, frustrations and last-minute requests. But despite being a constant presence ...

“Kudos to that gate agent,” one user commented on the airport worker’s solution Natalia Senanayake is an Editorial Assistant, Lifestyle at PEOPLE. She covers all things travel and home, from ...

Gate agents will get rewarded for helping airlines charge more baggage fees. When you look at airlines with the highest rates of complaints, discount airlines generally top the list. In fact, when the ...

Add Yahoo as a preferred source to see more of our stories on Google. Shocking video shows a Spirit Airlines gate agent’s meltdown at the Hollywood Burbank airport. The agent lost her cool after ...

That’s one way to handle a gate lice infestation. Over the past few years, there’s been an uptick in people bum-rushing the boarding area before their turn. However, one enterprising Delta gate agent ...

Most air travelers have been in this scenario: waiting their turn to board a flight as fellow passengers shove their carry-on bags in the metal bag sizers to prove they comply with the airline's ...

More and more airlines are forcing passengers to tag and gate-check their bag, just as they are about to board. Why flying ...

I was flying alone with my 2-year-old, and she was overtired and crying. The gate agent said I needed to calm her down before boarding. A woman behind me carried all my stuff so I could hold my child ...

An American Airlines gate agent took an annoying flight delay and turned it into an opportunity to teach some passengers a lesson. In a video shared to Instagram account @miawolferealtor on Tuesday, ...

It’s the most wonderful time of the year — unless you plan to travel, then it is perhaps the most stressful time. With icy conditions, frequent flight delays, and overcrowded airports, many travelers ...