Genesys Unveils Industry’s First Agentic Virtual Agent Powered by LAMs for Enterprise CX

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the industry’s first agentic virtual agent built with large action models (LAMs) for enterprise CX, enabling ...
Nasdaq

Zoom unveils Virtual Agent 2.0 to power smarter, autonomous customer support via next-gen agentic AI

SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...

Zoom introduces Virtual Agent 3.0 to automate end-to-end customer resolution

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...
CMSWire

Zoom Virtual Agent 3.0 Adds End-to-End AI Resolution for Customer Service

Zoom Communications unveiled Zoom Virtual Agent 3.0 on Feb. 24, introducing an execution architecture designed to automate end-to-end customer resolution across enterprise systems. The update builds ...
Destination CRM

Genesys Unveils Agentic Virtual Agent Powered by LAMs

Genesys, a customer experience orchestration company, today launched an agentic virtual agent built with large action models (LAMs), enabling autonomous, end-to-end resolution of customer requests.
The Manila Times

Zoom introduces next-gen Zoom Virtual Agent to automate end-to-end customer resolution

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automationWith 43% of consumers saying chatbots fail to resolve their ...