I'm Surprisingly Good at Dealing With Customer Service Reps—Here's How I Get Results Without Being Rude

I may be angry (and have every right to be), but I always take a deep breath before I get on the call so I can come in calm. I remember that the customer service rep isn't the person who created the ...

Customer Service Tips That Actually Work—Experts Share Their Secrets

We've all been there: endless hold times, unresolved issues and wondering if anyone actually wants to help. The good news? Customer service experts say simple strategies can transform those ...