Robots now see the world with an ease that once belonged only to science fiction. They can recognize objects, navigate cluttered spaces, and sort thousands of parcels an hour. But ask a robot to touch ...

Consider the check-in process at a hotel. While self-check-in kiosks powered by AI can expedite procedures, they lack the warmth and personal attention that a dedicated concierge or front desk staff ...

It’s almost Halloween and there’s an election looming in front of us. Sometimes it seems as though anger and fear are dominating our environment. However, human emotions run a wide gamut, including ...

We’ve entered a new era of customer service excellence where AI is playing an increasingly central role. In fact, Gartner predicts that by 2025, 80% of customer service and support organizations will ...