Last week, Interactive Intelligence made some exciting product announcements and fellow-blogger Nancy Jamison has already skillfully covered those related to Customer Feedback Management. The other ...

This latest cloud service aims to improve the customer experience. Interactive Intelligence today announced the newest service for its multitenant PureCloud platform: PureCloud Engage, tailored toward ...

Helping companies communicate, collaborate, and engage better is part of what cloud-computing specialist Interactive Intelligence aims to do for its customers. Yet even though the cloud has been one ...

INDIANAPOLIS--(BUSINESS WIRE)--Interactive Intelligence Group Inc. (Nasdaq: ININ), a global leader of cloud services for customer engagement, communications and collaboration, will hold its ...

Interactive Intelligence Group Inc, a U.S. provider of software and services for call center operators, is exploring strategic alternatives, including a potential sale, according to people familiar ...

INDIANAPOLIS & OMAHA, Neb.--(BUSINESS WIRE)-- EMS Inc., a provider of outsourced contact center services, has selected Interactive Intelligence Group Inc.’s (Nasdaq: ININ) cloud-based ...

American Farmers & Ranchers Mutual Insurance Company (AFR) has purchased content management products from Interactive Intelligence (Nasdaq: ININ) to help it increase efficiencies and improve customer ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Interactive Intelligence, the Indianapolis-based call ...

The contact centre is at the heart of numerous government departments, and as customer expectations change rapidly, so does the need to change service delivery models. So how would the move to a cloud ...