One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...

Identifying diverse input sources is crucial for effective knowledge management, aiding in turning raw content into ...

There are a bunch of knowledge management tools out there. Each promises to be the ultimate solution. From outlining tools and rich databases to traditional note-taking apps, I have bounced between ...

Dedicated, standalone knowledge management platforms may be taking a back seat as legal departments look to capture data at the source. And in the age of remote working, that source may increasingly ...

“Working software over comprehensive documentation” is the second value stated in the Agile Manifesto. The Manifesto’s signatories were fighting against the business and technical requirements ...

Many corporate legal departments are taking steps to become more strategic in how they deploy resources, such as culling their list of outside counsel and providers, for example. But some fundamental ...

Knowledge Management plays a pivotal role in the business of law. The program unearths the latent value of work product, data, and "know-how" that can support and accelerate the practice of law at ...

For companies looking to implement AI to drive customer experience improvements, availability of and ready access to knowledge content is critically important. After all, AI assistants, whether agent- ...

Successful knowledge management means everyone wins. The company runs more efficiently, and employees boost their value to the company when they share information. “Your most precious possession is ...