Ember Group Consulting announced today the successful close of 2025 marked by strong year-over-year growth and a ...

One of the first things I did as the new CEO of Canopy was to measure the employee Net Promoter Score (NPS). I needed to quickly get a picture of how our employees were feeling and what improvements ...

NPS, or Net Promoter Score, is a key metric to measure brand experience. NPS measures the likelihood of employees, customers, or to recommend your business to others with a one-question survey. For ...

SAN JOSE, Calif.--(BUSINESS WIRE)--Today, Calix, Inc. (NYSE: CALX) announced that 10-year customer YK Communications has revolutionized their entire go-to-market and support model with the Calix ...

SEKO Logistics (SEKO), the leader in end-to-end global logistics, today announced a world-class global Net Promoter Score (NPS) of +71 for the second half of 2025, an increase from its ...

Loyal customers are assets to any business. The best way to transform someone into a loyal customer is by offering outstanding customer satisfaction. Therefore, it is essential to gauge how happy and ...

You would be hard pressed to find any CEO publicly stating that their employees are NOT their most valuable asset. There is much evidence and scores of management books emphasising the importance of a ...

Net promoter scores measure a customer's likelihood to recommend a product or service. Glassdoor reviews provide a unique insight into a company's employee loyalty. Both of these tools can be useful ...

In 2003, I invented the Net Promoter score as a way to measure how well companies generate loyalty among customers. Almost two decades later, I still believe in Net Promoter scores: The growing body ...

Companies can and should thrive in today's ever-changing business landscape by investing in genuine employee satisfaction and fostering a culture that prioritises customers, opines Merkle's Uzma Atcha ...