HOBOKEN, N.J.--(BUSINESS WIRE)--The massive increase in digital channel adoption has added significant complexity to workforce management forecasting and scheduling. To help organizations address this ...

According to the DMG report, NICE was the market share leader for sales of WFO/WEM solutions, quality management, and total workforce management “We are thrilled to be recognized by DMG Consulting as ...

Today's technology advancements and competitive landscape urge companies to digitize traditional business processes. A unified workforce management system consolidates the tools needed to maintain a ...