In the technology industry, competition remains fierce for talent. As companies struggle to usher in top talent, some turn to outsourced tech firms and independent contractors to get work completed.

As a small business owner, you depend on your employees to reach optimum performance levels, especially when many employees are cross-trained to perform distinctly different job functions. For ...

Step Two — The Context of Performance Now that we've established the types of call center metrics that belong in an index, and now that we've outlined the categories of analytics we refer to, we're ...

“What gets measured gets managed. ” These words of the management theory pioneer Peter Drucker also apply to corporate innovation. To control and improve your processes you must first measure them and ...

Safety perception surveys are essential safety performance measurement tools. For more than 40 years renowned safety leaders such as Dan Petersen have advocated their use. Many times Petersen has been ...

The quality care opportunities model can lead to increased utility and validity of current measurement tools and more accurate assessment of physician performance. Accurately measuring the quality of ...