ServiceNow Inc. today debuted two new cloud services that use artificial intelligence to automate manual work for users.

Opinions expressed by Entrepreneur contributors are their own. Annual workforce planning can’t keep pace with AI and economic shifts. Continuous planning connects real-time people data with evolving ...

Marjorie Powell, AARP's CHRO, is a member of BI's Workforce Innovation board. Powell says creating a collaborative learning environment is key to helping employees adapt to AI. This article is part of ...

Facing margin pressures, increased industry regulations and the need to enhance guest satisfaction to drive traffic, restaurant operators and executives from Pizza Hut, HMSHost and Stacked Restaurants ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

A conversation with Babson professor Tom Davenport on the democratization of digital transformation. New AI technology enables anyone to become a programmer — opening doors to faster analytics and ...