Zoom became a household name during the pandemic as remote work became the norm nearly overnight. While the company was once synonymous only with video conferencing, it has been quietly building a ...

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...

'Traditionally, we have sold services in a direct model, and we're moving to an indirect model,' Zoom's global head of channels, Nick Todd, tells CRN on the latest version of the Zoom Up partner ...