Medallia unveils latest innovation agenda at Experience '26 to further omnichannel experience transformation - contact centre ...
Who owns Competence & Conduct Standard Planning in the contact centre? Download e-Guide from Elephants Don’t Forget ...
Gartner’s AI Cost Prediction Is Wrong But It’s a Broken Industry Model. The real reason GenAI costs will spiral isn’t the technology. Sabio ...
Predictions Defining the Future of AI and CX in EMEA. Contact Centre article by Five9 predicting the future of AI in CX ...
As automation removes simpler contacts, frontline teams are left handling fewer but far more complex, emotionally demanding ...
Join the webinar, AI is Calling: Is Your Contact Centre Ready for Consumer Bots, next Tuesday 10 February 2026, from 12:00-13 ...
Zinc Group have official opened an Octopus Energy-branded contact centre floor, a new phase in partnership with Octopus ...
Cirrus has been awarded Platinum Partner status by NiCE, the global leader in AI-powered contact centre platform ...
CCA Global Unveils Annual Convention 2026 Exploring Trust, Technology and the Future of CX - contact centre convention ...
AI is Calling: Is Your Contact Centre Ready for Consumer Bots? AI assistants are no longer… ...
Sabio Group is a global digital customer experience transformation services specialist with major operations in EMEA, APAC and… ...
Get ready to zoom in on the future of customer experience (CX) at IPI Spotlight. This event is designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the ...
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