Google Gemini Enterprise for Customer Experience challenges where intelligence lives in the CX stack—and who owns the ...

A semester at Disney World shaped how I think about CX: empower employees, master the basics and turn insight into repeatable magic.

In 2026, contact center AI succeeds or fails based on orchestration, governance and trust — not smarter models.

Customer feedback arrives through dozens of channels: support tickets, chat transcripts, survey responses, social media ...

The rise of the CXO hasn’t fixed customer experience. It’s masked the real problem: ownership without execution.

The problem isn’t tools or data volume. It’s architectures, decision cycles, and how teams are built to respond.

AI promised relief. Instead, many agents are juggling dashboards, prompts and metrics that quietly increase stress and erode ...

The MVPs span three categories: 120 Technology, 37 Strategy and 56 Ambassador. Eleven recipients reached 10-year status, ...

PolyAI, the conversational AI company powering natural, human-like customer service for some of the world's largest enterprises, welcomes world-renowned chef and entrepreneur Gordon Ramsay as the face ...

EU Digital Experience and Martech vendor consolidates portfolio of acquired and built brands, announces AI agent choreography layer for digital experience professionals.

Google’s Gemini bet on Gmail highlights why inbox data may be the deciding factor in who wins AI-powered commerce.