Success of agentic AI in contact centers now depends less on model quality and more on synchronized, trusted, and ...

From boosted to CSAT and reduced costs, agentic AI systems can improve customer experience, but only when companies properly ...

And even though new AI technologies are coming on strong, the biggest changes this year will be how the enterprise views and ...

With My notes, Zoom Workplace users can take manual notes and transcribe meetings wherever they happen – in person or on ...

Cisco is leveraging its massive portfolio to build a secure and comprehensive platform for collaboration and CX.

The Genesys Cloud Agentic Virtual Agent unites conversational interactions with fully automated actions, in accordance with ...

By maintaining context across channels and interactions, AI-driven platforms connect past and present conversations.

This year, the top priority is not adding more tools — it's about making existing tools operate as a coherent system.

Companies with successful strategies for making their CX knowledge AI-ready are seeing double-digit gains in revenue and ...

Revenue for its usage-based offerings accounted for more than 20% of service revenue in the last quarter, the company said.

Enterprises are rewarding vendors that reduce long-term complexity while supporting continuous evolution, something 8x8 does ...