Amazon is sending refunds to customers over mishandled returns. The affected returns window dates to 2017. The company is also committing $363 million to improve returns. If you ever returned an ...

For years, a huge Amazon contract has been one of the few bright spots in the US Postal Service’s finances. But now the USPS plans to offer those last-mile services to additional customers to stem ...

Frustration is mounting among a group of Amazon customers as widespread order delays and cancellations leave shoppers wondering if their packages will ever arrive. Amazon customers in one region of ...

Add Yahoo as a preferred source to see more of our stories on Google. When you buy through our links, Business Insider may earn an affiliate commission. Learn more As one of the world's largest ...

Q: I’ve been an Amazon customer for 20 years, but after changing my phone number, I’m locked out of my account because two-factor authentication (2FA) still uses my old number. Related Articles GE ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

Editor's take: Amazon, like other Big Tech players riding the AI wave, is pushing chatbots and LLMs into as many products as possible. Even the Kindle app, designed for human-written content, is ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

If you forgot to add a gallon of milk to your shopping list and your mashed potatoes won't be complete without it, you may be in luck this holiday season. Some Amazon customers can get items delivered ...

Amazon is reportedly considering discontinuing use of the US Postal Service and building out its own shipping network to rival it, according to The Washington Post. The e-commerce behemoth spends more ...

Amazon is considering ending its long-standing contract with the United States Postal Service and building out its own competing nationwide delivery network, according to The Washington Post. The ...

Amazon has told Newsweek it is not exploring the possibility of ending its longstanding partnership with the U.S. Postal Service (USPS) as it weighs a dramatic transformation in its Prime delivery ...