Assertiveness in the workplace can be mistaken for aggressiveness, yet being aggressive tends to happen when you want to leave a mark. Comments about a co-worker can go too far. You get called out for ...

Managers greatly influence the emotional mood of the workplace—especially with regard to anger. This post offers 11 ...

From judgment and listening to AI fluency and sensemaking, here’s what it takes to turn internal communications into a true ...

Canadian Prime Minister Mark Carney provides a role model of calm, assertive leadership during times of mistrust/uncertainty.

Managing change effectively doesn’t eliminate background conversations; rather, it surfaces those conversations. Ambivalence ...

"Message confusion doesn’t stay contained; it spreads through employees, the media, and public perception and will cost more ...