AI promised relief. Instead, many agents are juggling dashboards, prompts and metrics that quietly increase stress and erode ...

In 2026, contact center AI succeeds or fails based on orchestration, governance and trust — not smarter models.

Left: A line of Ohio National Guardsmen, with rifles and gas masks, on the Kent State University campus as they prepare to disperse student protesters, Kent, Ohio, May 4, 1970; Right: US Border Patrol ...

The historian and Harvard professor reflects on the Republican’s second term: ‘His hold on power is extraordinarily tenuous.

SANTA CLARA, Calif. (AP) — The Seattle Seahawks have won the franchise’s second Super Bowl title. Sam Darnold and the offense finally found the end zone on a 16-yard pass to AJ Barner early in the ...

Can Drake Maye hit enough big plays? Which Sam Darnold will show up? And will defense define this Super Bowl matchup? Let's ...

Re: ICEEnough is enough. ICE is violating the Constitution, killing innocent people, snatching up people, including children, ...

Call center scams are becoming more sophisticated as criminal networks turn to AI tools to automate scripts, impersonations and targeting, turning their crude schemes into highly efficient global ...

The Seahawks capped off a dominant run with a decisive Super Bowl LX victory over the Patriots. So, with the 2025 NFL season ...

New AI-powered legal intake and receptionist solution helps firms capture more leads, qualify cases faster, and stay ...

The Kid (1921) Crooners The Chaplin classic, accompanied by Philip Shorey and the Curse of the Vampire band, and preceded by a performance by Maud Hixson. $37.89 and up. 7:30 p.m. More info here.