Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

AI promised relief. Instead, many agents are juggling dashboards, prompts and metrics that quietly increase stress and erode ...

Microsoft Corporation (NASDAQ:MSFT) Q2 2026 Earnings Call Transcript January 28, 2026 Microsoft Corporation beats earnings ...

On Friday, OpenAI engineer Michael Bolin published a detailed technical breakdown of how the company’s Codex CLI coding agent ...

Reddit, Inc. ( RDDT) Q4 2025 Earnings Call February 5, 2026 4:30 PM EST Good afternoon. My name is Krista, and I will be your conference operator today. At this time, I would like to welcome everyone ...

Q4 2025 Earnings Call February 5, 2026 8:30 AM ESTCompany ParticipantsRalph Giacobbe - Senior Vice President of Investor ...

OpenAI has launched a new Codex desktop app for macOS that lets developers run multiple AI coding agents in parallel, ...

Left: A line of Ohio National Guardsmen, with rifles and gas masks, on the Kent State University campus as they prepare to ...

It's time to challenge the false dichotomy between humans and bots, as shown by Amazon Connect's emphasis on hybrid collaboration via agentic assistance.

US Immigration and Customs Enforcement has gone to many workplaces over the past year, both at high-profile companies like ...

The historian Adam Tooze discusses Davos, China and the fading of an old world order. This is an edited transcript of “The ...

Running With Théoden is a special Observer interview series featuring runs with influential Charlotteans. This week: Leigh ...