WESTLAKE VILLAGE, Calif.: 22 January 2013 — Merrill Edge Advisory and Investment Centers have been recognized for call center operation customer satisfaction excellence under the J.D. Power and ...

Prudential Securities began rolling out its new call center program June 8. But reps aren't entirely happy about the way it's being done. Any account with less than $25,000 in assets will be ...

The effort by Montgomery College to respond to its community workforce's request for employees skilled in call center training is paying off for both graduates and businesses. With the first graduates ...

Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s what you should consider.

Believe it or not, that’s how some companies kick off their at-home call center agent programs – and one of the big reasons they fail. Presuming the best or most eager in-house agents will make the ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

The General Services Administration is trying to drum up business for its new call center program, which helps agencies set up offices to field phone calls and e-mails from citizens. Last July, GSA ...