The company says that one in five U.S. businesses on Ramp now pays for Anthropic, up from one in 25 just a year ago. In the ...

Machine learning is an essential component of artificial intelligence. Whether it’s powering recommendation engines, fraud detection systems, self-driving cars, generative AI, or any of the countless ...

High turnover among frontline workers is a costly problem in retail and other service industries. Traditional ...

Discusses Preliminary Financial Results, Churn Impact, and Strategic Progress in Key Verticals February 3, 2026 8:00 AM ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Abstract: In highly competitive market of Internet service platforms, identifying and retaining potential churners through customer churn prediction techniques is crucial for maintaining platform ...

Churn is more than outright defection; it can also include silent attrition, where customers remain nominally active but reduce engagement, spending, or product adoption. High churn rates erode ...

Results collected from 4,158 consumer surveys conducted between 8/19/2025 and 9/30/2025. Respondents must have opened a new checking account within the previous 90 days to participate. Share of ...

Oct. 2 (UPI) --A curious customer slithered through the drive-through of an In-N-Out Burger in Southern California, prompting a surprise snake rescue by fast food staff. Pasadena Humane said in a ...

The HBR Executive Playbook on building an organization where customer success is the foundation of long-term growth. by Rachel DuRose Customer-centric organizations follow a simple principle: ...

Emanuel is the vice provost for global initiatives and the Diane v.S. Levy and Robert M. Levy university professor at the University of Pennsylvania. Graves is a professor of health policy at ...