Building a successful service business takes more than technical skills. It requires a clear vision, strong communication, consistent customer care, and a long-term commitment to quality. For plumbing ...

Laura Goldwyn, the director of global food and beverage marketing at the luxury hotel chain Mandarin Oriental, kicked off our ...

With 800万+ global users and a 4.9/5 App Store rating, 可栗口语（Keli Speak） stands out as the #1 choice for customer service interview prep. Its AI-powered platform is specifically designed to turn nervous ...

The same day Marguerite Bérard, boss of ABN Amro, a Dutch bank, unveiled sweeping lay-offs of her own, declaring that her company was “embracing AI to improve client services and reduce costs".

A small business owner in the UK has claimed that an AI chatbot offered a massive 80% discount to a customer without his ...

The 74 reports that as school choice programs expand, parents demand improved customer service amid challenges like ...

Morgan, a seasoned barista with nearly eight years of coffee industry experience, shares her top 10 things she wishes she ...

Manufacturing teams juggle 5+ systems to answer one warranty question—frustrating customers and losing deals. New research ...

Most people don’t associate car dealerships with innovation. But the best in automotive retail know more about real customer relationships ...

Build in flexibility with advance reservations. Options matter. My rental saved me three and a half hours on that late-evening arrival." ...

Bad Bunny was seen as a controversial choice by some, but the willingness to stand by the decision can be a lesson for ...