Datadog continues to show strong customer growth, with a 21% increase in customers and 20% increase in high-value customers in Q3. The company is seeing signs of stabilization in customer usage ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

NEW YORK, Sept. 2, 2025 /PRNewswire/ -- PolyAI, a leader in enterprise conversational AI, today announced it has been recognized in multiple 2025 Gartner reports, including the Hype Cycle for Customer ...

In today’s fast-paced world, customer service reigns as the undisputed king, and at the forefront of this transformative wave stands Brian Podolak, the CEO and co-founder of Vocodia. Through ...

BOSTON--(BUSINESS WIRE)--Vivantio, a leading provider of customer service optimization software and solutions, is pleased to announce a new product suite specifically developed to meet and scale with ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Eggplant, a customer service optimization technology company with headquarters in Boulder and London, is partnering with Matrium Technologies to expand its products and services to Australia, New ...