Strengthen your customer relationships by addressing these eight key customer experience failures. Poor problem resolution, ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

Script Runtime Service for vSphere (SRS) enables vSphere users and services (clients) to manage PowerCLI instances and run PowerCLI scripts. SRS clients authenticate once with vSphere credentials or ...

Customer service and marketing teams typically operate independently. They have different workflows and day-to-day priorities. At larger companies, they often make up separate departments. Separating ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Fortunately, demand flexibility programs such as demand response, electric vehicle charging ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Cybersecurity researchers have discovered vulnerable code in legacy Python packages that could potentially pave the way for a supply chain compromise on the Python Package Index (PyPI) via a domain ...

Microsoft has announced plans to improve the security of Entra ID authentication by blocking unauthorized script injection attacks starting a year from now. The update to its Content Security Policy ...