THE advancement of science and technology has been earmarked as a crucial intervention in the quest to accelerate proper ...

Strengthen your customer relationships by addressing these eight key customer experience failures.

A survey by Utilities Now, a consumer protection resource, found that nearly one in five (18%) Americans have been targeted ...

Your first reaction might be panic — especially if there’s a winter storm brewing outside. But don’t take the bait, because the person on the other end of the line is likely a utility imposter. Dave ...

NMFTA earned a Bronze Stevie Award recognizing its customer service team for performance, efficiency gains, and supply chain support.

SoundHound AI has expanded its conversational AI partnerships and deployments with brands such as Five Guys and Bridgepointe Technologies. The company introduced agentic voice commerce capabilities at ...

Discover how professional SEO services boost search engine rankings while building customer trust through improved visibility, optimized content, technical performance, and stronger ...

A big family, with big demands for a refrigerator that works.It's wonder that when their expensive Samsung went out, it ...

New plans address customer decisions made online before a call or inquiry Online visibility now affects whether a ...

Memo sent to South Hills municipalities voices frustration over salt supplier ...

Service Fanatics' HVAC specialists design and install systems suited to a property's layout and climate needs, maintain ...

Artificial intelligence is reshaping solution adoption and renewal behind the scenes, writes ARTHUR GOLDSTUCK.