I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...

Freshworks’ Cost of Complexity Report found that common software-induced challenges encountered by customer service agents include uncustomizable workflows (42%) and too many tools to toggle between ...

Agents get complete context across conversations, instant AI assistance, and the clarity to serve customers faster and more personally than ever. Freshworks’ Cost of Complexity Report found that ...

I remain bullish on Freshworks, reiterating my 'buy' rating due to strong growth, improving profitability, and attractive valuation versus peers. Key Q2 watchpoints: financial performance versus ...

A good tutorial will teach you everything you need to know in a fun, quick, and informative way. It's forgiving enough to let you make your first steps in the game safely, but it also won't hold your ...

ANTWERP, BELGIUM / ACCESS Newswire / April 22, 2025 / Exalate, a leading integration platform, has officially launched its Exalate for Freshdesk connector-bringing powerful, AI-assisted two-way ...

Antonia Haynes is a Game Rant writer who resides in a small seaside town in England where she has lived her whole life. Beginning her video game writing career in 2014, and having an avid love of ...

Creating a multilingual knowledge base in Freshdesk is a game-changer for businesses that serve a global audience. As companies expand their services worldwide, ensuring consistent customer support ...

The competition between Zendesk and Freshdesk is extremely tight, but overall we’d argue that Zendesk is the better choice than Freshdesk if you’re after a top small business CRM with slick platform ...