Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Good wages will change customer experience,” says Jagdish N. Sheth, Charles H. Kellstadt Professor of Business ...

A treasured 1970s heirloom left Florida intact, and arrived on Long Island ripped apart. Why wouldn’t the airline compensate ...

You can start by looking for credit unions that are associated with existing memberships, organizations, occupations or ...

Anthropic, a Generative AI company, introduced a new solution that is free. This noteworthy solution would seem to put many enterprise software vendors at risk.

What is MoneyGram and how does it work? MoneyGram is one of the biggest and oldest money transfer providers in the world. It ...

Airline family seating rules vary widely. Here's how parents can increase their chances of sitting together when flying with ...

LLMs still rely on search, shifting SEO from head terms to the long tail. Here’s how to use AI to uncover real customer questions and win.

If you're a frequent Costco patron and wondering which locations stand out from the rest, we assembled this list of ...

When you’re feeling bad, it’s easy to take it out on other people. New research on the personality trait of agreeableness suggests why to give niceness a chance.

Troy and Cinnamon Parrott, owners of Goodtimes in Palo Cedro, have thoughts on why their neighborhood pizzeria is a ...

The New York bank's technology leaders have been working to reengineer back-office work and give some of it to Anthropic's Claude generative AI model.