A study published this week in Harvard Business Review delivered a finding that might surprise anyone following the AI hype: artificial intelligence tools aren't replacing workers. They're making them ...
One year after becoming CEO of Starbucks, Kevin Johnson faced a leadership test when two black men were arrested in a Philadelphia Starbucks. The men were waiting to meet a business associate, but ...
High turnover among frontline workers is a costly problem in retail and other service industries. Traditional ...
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