Acuitus Inc., Sunnyvale, California, is being awarded a $44,953,535 indefinite-delivery/indefinite-quantity contract for help desk information technology training in ...

Front desk employees can be essential to the success of a business. These employees are the first that a customer encounters upon entry into your business, so it is essential that your employees ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Desk-based roles may appear low risk, but they still carry legal and operational responsibilities. UK employers must ensure workers understand their duties under health and safety, data protection and ...

No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...