CIO at the Australian Nuclear Science and Technology Organisation (ANSTO) Michael Beckett used an Information Technology Infrastructure Library (ITIL) framework to bring about positive change in the ...

Have you ever started with ITIL®Version 5 believing it would instantly fix service issues, only to feel everyday work ...

Practitioners in information technology face pressures on many fronts. In addition to the demands to become more efficient, IT must now address challenges to maintain a secure state and comply with ...

A 44-volume set of guidelines published by the British government 12 years ago may forever change the way IT is managed In the 1970s, when the American auto industry found itself under attack by ...

Agile has become increasingly popular and is now a major force in the development world. It originated from the development world, of course, ad is gaining dominance in other domains. Service ...

ITIL adoption requires more than software and tools. You need a bold strategy that aligns IT service with corporate goals and encourages employee and stakeholder buy-in. IT service management (ITSM) ...

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...