Grand View Research values the current contact center interaction analytics market at $1.2 billion; fellow research firm MarketsandMarkets puts it closer to $1.8 billion today and expects it to top $2 ...

INTERACTION analytics (IA) is a must-have solution for enterprises that want to understand and enhance their customer experience. These solutions convert unstructured recorded and live-stream audio ...

Visual analytics and user interaction collectively represent an interdisciplinary field that integrates advanced data visualisation techniques with interactive computational tools. This integration ...

Three pre-configured AI solutions are now available for customer contact center and social media insights Veritone announces Interaction Analytics, revealing three pre-configured AI solutions for ...

BOSTON--(BUSINESS WIRE)--The US interactive security market grew 9.3% year-to-year in 2020 to 15.6 million residential subscribers despite the onslaught of the pandemic which severely limited ...

The solution will reinvent omni-channel customer service, enabling organizations to expand the use of analytics across every interaction channel and create a data-driven customer service culture ...

NLP Augmented Analytics is the ability to have a conversation with the system, have it understand your questions, and even anticipate and enrich your queries as it learns about your interests, e.g., ...

COVID has been a boon for remote work and technologies that support it. Zoom, for instance, has more than doubled its stock price. But when it comes to enabling data analysts and data scientists to ...