The future isn’t all incumbents or all AI-native startups, it’s a blended ecosystem of agent-driven platforms, new pricing structures, and AI governance layers, says Deloitte.
Stuart Dorman reveals how AI will transform contact centres into strategic powerhouses during recent CCMA 2026 ...
Roadzen delivers 18.8% revenue increase and reduces operating loss by 25.4% over prior-year quarter Strategic wins, new contracts and ...
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