The Remote Help app looks a lot like or has a similar function as the existing Quick Assist app on Windows, but with a few significant advantages which include: It integrates with Microsoft Endpoint ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

Roscoblunt’s friends call him with their computer questions. He asked the Desktops forum to recommend a free program for remote help. Helping your friends with their computer problems improves your ...

Discover how secure remote access systems can be a business advantage for keeping systems secure in a disrupted workforce.

New Windows Remote Help app supports remote and hybrid employees Your email has been sent As companies went remote at the start of the COVID-19 pandemic, it quickly became obvious that enterprise VPNs ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

Windows Remote Assistance is a good way to give control of your Windows computer to someone you trust. With your permission, your friend or technician can even use your mouse and keyboard to control ...

BeyondTrust warned customers to patch a critical security flaw in its Remote Support (RS) and Privileged Remote Access (PRA) software that could allow unauthenticated attackers to execute arbitrary ...

Hackers are believed to be exploiting recently fixed SimpleHelp Remote Monitoring and Management (RMM) software vulnerabilities to gain initial access to target networks. Chinese state-sponsored ...