Advocates of customer experience (CX) have long recognized the important role it plays in forging strong emotional connections and driving the outcomes that matter: referrals, retention, loyalty, and ...

The White House will convene top-level staff and lawmakers Tuesday to discuss a potential solution to the renewal of a controversial surveillance authority that’s set to lapse in April without ...

Get the latest federal technology news delivered to your inbox. Growing concerns about Trump-era domestic surveillance practices are weighing on Capitol Hill’s debate over the reauthorization of a ...