Some fraudsters don’t know when to stop. This call center employee has had enough of scammers trying to buy expensive items using other people’s cards, so he created a clever script to immediately get ...

Tucked away in the majestic Bitterroot Mountains of northern Idaho lies Wallace, a time capsule of Americana where the past ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Call center software has become increasingly sophisticated with AI-powered features and advanced integrations, so it pays to do your research before investing in a call center platform. Why outsource ...

A fraud probe involving millions of dollars lost by victims in Maryland and across the U.S. leads to call centers in India.

I’m holding Nifty 50 25700-call of January 20 expiry. Kindly suggest whether I should hold or exit – Manjunath, Hubli Nifty 50 (25,732): The support at 25,700 is holding well for now. Although the ...

Class-leading features and responses ...

BETHLEHEM TWP., Pa.- A UPS customer service center in Northampton County is closing. A public relations spokesperson for the company confirmed the closure of the facility at 2301 Highland Avenue in ...

Public opinion on nearly every aspect of President Donald Trump’s first year back in the White House is negative, a new CNN poll conducted by SSRS finds, with a majority of Americans saying Trump is ...

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