Why outsource customer service, tech support and outbound telemarketing to a call center when you don’t have to? Bring it all in-house instead. You can invest in user-friendly, state-of-the-art call ...

Netchex already supports many of the largest multi-location and quick-service restaurant brands in North America and continues to expand its restaurant footprint through strategic partnerships like ...

WFM needs forecasting, support wants ticketing, and marketing adds a chatbot. But together, it’s a Frankenstein of CX tools.

And even though new AI technologies are coming on strong, the biggest changes this year will be how the enterprise views and works with its contact centers. Changes will focus on three areas: data, ...

By Afua Kyemenu CAIQUO Kwesi Nyametease, an accountant, no longer begins his day buried in files and calculators. Instead, he opens a laptop, clicks a few buttons and within minutes, software powered ...

Join WTOP on March 3 for conversations examining how housing policy can center community wellness and treat housing as both a ...

Fortune Brands Innovations, Inc. ( FBIN) Q4 2025 Earnings Call February 12, 2026 5:00 PM EST Good afternoon, everyone. My ...

In 2026, contact center AI succeeds or fails based on orchestration, governance and trust — not smarter models.

COVINGTON, La., Feb. 10, 2026 /PRNewswire/ -- Netchex, a leading provider of payroll and human capital management solutions for frontline and multi-location businesses, today announced its designation ...

What matters in the end is that your claim gets processed quickly and to your satisfaction, and there is no question that AI ...

In 2025, at Newport News Shipbuilding, we delivered Virginia-class submarine, SSN 798 Massachusetts, launched SSN 800 Arkansas, laid the keel of SSN 804 Barb and undocked SSN 796 New Jersey in ...