Up to 40% of AI-enabled CX initiatives fail. The CX tools themselves are rarely the problem; more of the challenge is the ...

The company also expanded phone-based customer support to cover customers in Australia and New Zealand, in addition to the US ...

Apple’s latest iOS update has a few new interesting features, but all eyes are on iOS 26.4 with the new Siri just around the ...

Solutions II, Yorktel, SoftwareOne, Microsoft, Anthropic and Logitech are among the companies to list open positions for ...

Now that Windows 10 has reached the end of support, it's increasingly appealing to cybercriminals. While upgrading is recommended, you don't have to switch immediately—here's how you can keep your ...

A La Center man was sentenced Friday to 10 years in federal prison for a yearslong computer fraud scheme in which he posed as social media tech support to gain access to multiple teenagers’ private ph ...

After decades of judging controversies, figure skating is turning to artificial intelligence (AI) and computer vision technology to try to bring greater consistency and transparency to how ...

The prospect of disruptions from artificial intelligence has hung over the economy for years. But this week advances in ...

Discover 10 top online IT certifications that boost tech job prospects and supercharge your tech career training with ...

I’m trying to not support the companies that support the regime with huge donations," he wrote, "while people are being shot on the streets of America, not just Minnesota," ...

When I left the classroom 12 years ago, computer science was still treated like a niche pursuit, something for the few. Today, it’s the engine of change across every sector. In K–12 education, it is ...

Just when you thought the circular deals couldn’t get any more circular, OpenAI has invested in CEO Sam Altman’s brain computer interface (BCI) startup Merge Labs. Merge Labs, which defines itself as ...