Hybrid call center solution helps practices capture more leads, book appointments faster, and never miss patient calls.

Calling all actors! Black Hills Community Theater will be hosting auditions for Eminent Domain.

Call center scams are becoming more sophisticated as criminal networks turn to AI tools to automate scripts, impersonations and targeting, turning their crude schemes into highly efficient global ...

In 2026, contact center AI succeeds or fails based on orchestration, governance and trust — not smarter models.

AI promised relief. Instead, many agents are juggling dashboards, prompts and metrics that quietly increase stress and erode ...

Representative Joyce Beatty, Democrat of Ohio, argues that only Congress is authorized to rename the D.C. performing arts institution. By Shawn McCreesh Representative Joyce Beatty, Democrat of Ohio, ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and home services. Home services and remodeling companies depend on the telephone more ...

WASHINGTON — U.S. Immigration and Customs Enforcement aims to open a call center that would have a dedicated unit to track down unaccompanied migrant children with the help of state and local police, ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

Vulnerabilities in the contact center solution can result in authentication bypass and remote code execution. The networking company also warned of new attacks on previously patched firewall products.