USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

The County of San Diego is using a new way to measure the impact of its work. The County developed 26 Key Performance Indicators (KPIs) to not only focus on performance but also identify areas for ...

Apple is participating in a week-long event intended to test the real-world performance of the standard behind Car Key. Participating carmakers in the Plugfest event organized by the Car Connectivity ...

A customer emails: “Your chatbot told me one thing, your agent said another, and your manager gave me a third answer.” Sound familiar? According to a report by PwC, 32% of customers abandon brands ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Student Groups and Service Indicators are part of Campus Community, which is the biographic and demographic information inside of HUB. Use these guidelines when determining the impacts of your service ...

Membrane systems play a critical role in dairy processing, supporting applications from whey concentration to milk protein standardization. Maintaining system performance is essential for throughput, ...

GIG HARBOR, Wash. — Residents of the Key Peninsula gained access to public transportation on Friday as part of a nine-month long pilot program. The new Peninsula Transit Pilot Program will offer ...

New businesses can significantly improve their chances of success by focusing on the right performance metrics from day one. This article compiles essential KPI strategies from industry experts who ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...