Lessons in leadership, growth, and empowering women in technology. ATLANTA, GA, UNITED STATES, January 26, 2026 ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

If you’re a Verizon customer, there’s a good chance you were very unhappy yesterday. The U.S. wireless carrier suffered an outage that reportedly affected more than a million users. No company wants ...

Lagos State Education District III has marked this year’s Yuletide season with its annual Carol and Nine Lessons Service, bringing together education stakeholders to reflect on the significance of the ...

Introduction: Reflective practice is widely recognized as essential for effective teacher education, yet fostering deep, critical reflection among pre-service teachers remains challenging. In science ...

Lagos State Education District III has marked this year’s Yuletide season with its annual Carol and Nine Lessons Service, bringing together education stakeholders to reflect on the significance of the ...

For decades, small business lending has lagged behind consumer finance in customer experience innovation. While consumers now expect seamless digital experiences, instant decisions, and personalized ...

Customer experience lessons don’t only come from dashboards, surveys and competitive analysis. Sometimes, they show up in places we’ve watched a dozen times — just not through our CX lens. During the ...

Waymo suspended its robotaxi service in San Francisco on Saturday evening after a massive blackout appeared to leave many of its vehicles stalled on city streets. Numerous photos and videos posted to ...

Absa Bank Ghana has marked the Christmas season with its Nine Lessons and Carols Service, held at the Palms by Eagles Hotel in Accra. The service brought together management, staff, customers, and ...