Artificial intelligence has become a routine part of modern life. Shopping platforms, voice assistants, recommendation systems, and customer service chatbots rely on AI to function efficiently. Behind ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Vehicle Management Solutions, a portfolio company of Mill Point Capital, has acquired AutoBase Inc, an Amityville, New York-based provider of safety service patrol and traffic incident management ...

Cuts to the federal agencies that manage national parks, science and public lands are expected to result in firings across the West, Southeast and Great Lakes, among other places, Trump administration ...

At its AI Summit last week, customer experience vendor Zendesk announced a broad set of enhancements to its AI capabilities, ranging from autonomous voice AI agents and a copilot for service admins to ...

Penn State Extension will offer its ServSafe Food Safety Manager course aimed at restaurant workers, food service managers and anyone else who needs food safety certification. The course will be held ...

“When you work in customer service, you essentially become the listening ear for the people you serve. And when those people are the entire population of Amsterdam and millions of tourists—well, then ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...