The question isn’t whether to outsource but how it can enhance the customer service experience, lower operational risk, and ...

Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Customer service and marketing teams typically operate independently. They have different workflows and day-to-day priorities. At larger companies, they often make up separate departments. Separating ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Fortunately, demand flexibility programs such as demand response, electric vehicle charging ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

The problem shows up on websites, social media feeds, sales materials, and customer service scripts. Businesses with consistent branding across all their channels can see revenue jump by up to 23%.