Campbell, Dennis, Francisco de Asis Martinez-Jerez, Marc Epstein, and Joshua Bellin. "Slots, Tables, and All That Jazz: Managing Customer Profitability at the MGM Grand Hotel." Harvard Business School ...

What is context marketing? And what does it have to do with customer experience? Context marketing gives you the power to understand your customers and offer them a truly personalized experience. It ...

They begin at arrival, when someone notices exhaustion after a long journey and responds with patience instead of process.

To bring you the best travel deals, ELLE Australia has been busy sourcing Booking.com promo codes with the help of our dedicated deals team. To find the codes, we monitor the Booking.com website, ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Francine Prose discusses her latest book, “1974: A Personal History” and her relationship with Anthony Russo of the Pentagon Papers, now in trade paperback. From the Cover to Cover Archive, an ...

The Columbine investigation, led by Jefferson County sheriff's Investigator Kate Battan, was so complex it was organized into six basic teams and two others whose job it was to keep track of and ...