If nearly half of your customers were irritated by a business practice, would you treat it as urgent? Customer satisfaction is a key driver of financial performance, yet many companies in service ...

In the past year, a new model for portfolio construction has emerged as the framework du jour. Positioned as a superior alternative to Strategic Asset Allocation, the Total Portfolio Approach promises ...

Abstract: The purpose of this study is to propose an approach for determining the functional reliability and efficiency of an information system, considering both the failure intensity of the hardware ...