Discover how to automate Shopify finance and inventory management with Microsoft Dynamics 365 in this practical guide for growing e-commerce brands.

“Switching to Dynamics 365 gave us the opportunity to become ‘One Barona’ and have a standardized sales tool that everyone can use in the same way. That simplifies our sales processes and improves our ...

The working world is changing. Many organisations are struggling to keep their customer relationship management (CRM) systems up to speed with the evolving expectations of modern customers, the needs ...

Sage Homes is a United Kingdom-based affordable housing provider committed to operational efficiency and customer-centric service delivery. “We recently built a new contact center and we’re expecting ...

In today’s customer-driven business environment, delivering exceptional service isn’t just a nice-to-have—it’s a competitive necessity. Microsoft’s Dynamics 365 Customer Service Enterprise is a robust ...

In today’s rapidly evolving retail landscape, businesses must adapt to meet the changing demands of their customers. With the rise of digital commerce, customers expect seamless experiences that blend ...

Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...