Channel executives on the CRN 2026 Channel Chiefs list were asked what they see as the biggest challenges channel partners face this year. Here’s what 20 channel chiefs had to say.

Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

The steel industry has navigated 2025 with a combination of price volatility, changing trade policies and uneven end-market demand. Steel prices have swung widely through the year as a slowdown in top ...

There’s some heated debate online, tucked away in disgruntled social media threads, of the way things have become. Calls are often pre-routed through some kind of automated system, be it AI or an ...

Blake has over a decade of experience writing for the web, with a focus on mobile phones, where he covered the smartphone boom of the 2010s and the broader tech scene. When he's not in front of a ...

September 25, 2025 Add as a preferred source on Google Add as a preferred source on Google Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

Recycled-content metals producer Steel Dynamics Inc. now owns the entirety of Houston-based metals distribution and service center New Process Steel. SDI describes New Process as operating two ...